Seagate - Amazing support

Initially I was worried about the hard disk crash. But now there are no worries. I did not lose too much data too. I was able to access my data by connecting my HDD as a slave on a friend's comp. I had been worried that the hard disk was totally screwed and there was no way of recovering data. Been lucky though.

I contacted Seagate support (Got the local service center number from their India toll free number) a couple of days back. The conversation went something like this:

Service center : Good evening. How can I help you?
Me : Hi. I have a 160GB Seagate Hard disk. I am having some problems with it for the past 2 days. I have not been able to boot into any OS; Not been able to reinstall any OS too.
Service center : Is it still covered by warranty.
Me : Yes
Service center : Please bring it to us. We will replace it.
Me : So will I be given a replacement immediately
Service center : No Sir, Your complaint will get processed in a couple of days, after which you will get your replacement.
Me : Where do I need to bring it?
Service center : (some address)... Thank you.

I had been very impressed. Well all other companies that I had ever contacted earlier for support (not for a hard disk though) always spoke as though the warranty never existed. The worst support I have experienced has been for Sify. I have a Sify broadband connection at home. It took me 15 days to get a renewal. I had called them more than 25 times during this period. The only reply that I always got was, "Our renewal team will get back to you. Your complaint will be processed within the next 24 hours."
Comparing that to Seagate support, I must say I am overwhelmed by the support.

Yesterday I went to the service center to give my faulty hard disk. The support staff there asked me what the problem with the hard disk was. Then he verified if there were any signs of physical damage on the HDD. After that he took my contact details. He asked me if I had any important data on it and I needed support to recover some data. He told me that it would take about 2 days to get the replacement and gave me a receipt. No other questions were asked. Well that shows that the company values its customers and the confidence that it has in its product. I have received 4 mails from Seagate so far indicating the progress of the request. They also have an online tracking system where you can login and view the status of your request.

Btw, Seagate is the only company that offers 5 years warranty on hard disks. Most of the other manufacturers offer only 3 years support. Also it is the only company that prints the toll free numbers for customer support on the hard disk label itself. Hmm.... Impressive.

Hope I get the replacement tomorrow or the day after.

On a side note, I have been running my comp completely on RAM for the past two days. Since there is no hard disk, I have been reduced to using only a Linux live CD.

Update : Got my hard disk yesterday. So that has been less than 1 week of downtime.

Day1 with no comp (Yesterday was Day0)

Its been a little more than 30 hours since my comp stopped booting. I am still trying to figure out if it is actually a hard disk crash or something else like a faulty RAM. I just hope for the latter. Don't want to lose over 140GB of data (mostly movies/games/music). Don't want to take the pains of rebuilding it from LAN. I doubt if I will get back some of it - like some old black and white tam movies
But I guess I will call up Seagate and ask them for support after all. It seems a very bleak possibility that the hard disk is still intact.

Incomplete without comp?

Today is the first day I think in the past 4 or 5 years that I have not had access to my comp when I needed it. Well my hard disk seems to have given up after all the trashing that it has been under for the past 1 year. The normal benchmarks that computers pass are not of any use when these comps are used in environments like IIT where they are just beaten black and blue. When you get a bit experimental and try to install every possible thing on your comp, there is nothing much that the comp can do. Well infact at some points of time, I had 3 OS on my comp simultaneously. Windows XP Pro, Mac OSX and Suse 10.0 on one instance and Windows XP Pro 32 bit, Windows XP Pro 64 bit trial and Suse 10.0 on another. No one knows how many times I have reinstalled operating systems on my comp. No wonder the hard disk gave away.

Well I really feel crippled without my comp now. Just shows how much I have become attached to my comp. Not that I really do too many useful things on it, but nonetheless I am just waiting to get it back up and running. Just hope that it does not take too long.

AMD's survival tactics?

So AMD has finally bought ATI. This looks more like a move for survival rather than a tactical move. With the new Intel processor lineup completely thrashing the top of the line AMD processors at less than a third of their costs (Not to mention the earlier top end processors from Intel which the new processors have just made a mockery of), AMD seemed to be doomed. AMD has no new processor launches lined up for the near future. Even lowering the prices seemed infeasible as the new Intel processors achieve the performance of the AMD processors at a fraction of their cost.

Meanwhile the AMD-ATI merger has made quite a few eyes look up. What could be the implications of this merger? There are many short term as well as long term implications of this merger.

The short term effect is mainly the potential damage to partners. Of these, Nvidia is the pain for AMD followed by ATI for Intel. Taking a look at ATI and Intel - Intel buys quite a few ATI chips and graphics cards and also has a license for crossfire, the SLI equivalent from ATI. In all probability this will end very soon. But that is not very closely related to the deal. ATI's chipsets were just a temporary solution to Intel's demand forecasting weakness. Since that has been more or less made up for, the love between ATI and Intel was going to end soon anyway. So not too many losses here.

However the Crossfire + Conroe is likely to be the most sought after gaming platform in the short term. This is because it will take a while before Nvidia brings out its SLI chipsets that support the Conroe processors. The affair between Nvidia and Intel has not been very impressive in the past to say the least. So you can definitely expect Intel to accelerate its internal GPU projects as far as possible. The giant will not want to be bogged down by a cribbing bride.

Hey how about Intel buying out Nvidia? Sound good right? But that is very unlikely. There is really no value addition that Nvidia can do to Intel. There is nothing much that Nvidia can do which Intel cannot do internally. Short term - it would be expensive and not a very smooth affair, long term - why spend money on something that you can make yourself?

Coming to ATI - It will have some short term loss of business from the Intel - crossfire platform if Intel decides to give-up the license. Intel would then have to do without any dual GPU offering for a while. That is unlikely. So don't be surprised if you see an Intel box with AMD crossfire written on it!!!

Now that brings us to AMD-Nvidia. Nvidia has been a close partner with AMD and the AMD+SLI has been the platform of choice for gamers for a long time. So this deal would be a terrible loss for both sides. So AMD is unlikely to give up its successful relationship so easily. They will definitely have support for Nvidia chips too, at least for a while. So the deal is unlikely to cause much of a bother for Nvidia.

Now coming to the long term effects. It is most likely that the x86 architecture is going to take a radical turn. Today we are having dual core processors and with both Intel and AMD looking to launch quad core chips within a year, we look to be headed towards a multi-core future. With software becoming more and more thread and core aware, this sure seems like the future of computing. We are soon going to see mini-cores.

Few years back, processor makers (read Intel and AMD) were churning out chips that were hot, fast, out of order execution beasts that ran a thread a fast as it could go. Programmers were stupid creatures that had to depend on the hardware to do the job for them. Then came hyperthreading where programmers finally got something better from the hardware. Soon dual core CPU's were introduced. Then came Sun with the introduction of Niagara - This is a server segment processor though. It has a massive 8 cores that are capable of 4 threads each. With today's server technology usually being the Desktop technology of tomorrow, we can soon expect similar things in the Desktop arena. Intel is not to be left behind in such things. They are looking at developing a 32 core system with massive multi-threading - Yes you read it right, 32 cores!! However that is quite a while off. Also, it will also take some time before Desktop software can actually make use of such massive threading. They need to also find a workaround to the memory speed bottleneck for that.

The world of multicores is something radically different from that of single cores. You develop each core at a fraction of the cost that it will take to develop a single core processor (with a possibly lower performance) and then you integrate all these into a single chip that makes a mockery of the single core chip in multithreaded applications. This will also help chip makers to speed up the design upgrade cycle.

Besides, you add in GPU functionality to the chip and you have the perfect recipe for a great computer! Well I am not referring to adding a GPU on the same chip, I am referring to introducing the GPU functionality into the x86 pipeline. Say something like a GPU execution unit in the pipeline that makes mince meat of graphics instructions. Sounds wonderful?

Basically GPUs’ don't have much of a future in the industry. AMD and ATI seem to have realized that. Probably Intel and Nvidia are not too far behind. This industry is really interesting. Watch out for newer, better, radically different products being offered at a never before seen pace.

Disclaimer: This blog is a collection of my readings from around the web with a few of my own additions.

Traffic @ Bangalore

Money can get you the best cars on the planet, but can't get you across Bangalore any faster than others. The last couple of weeks have been the most tortuous period that I have ever experienced in moving around Bangalore. I travel by the Intel shuttle everyday (Home - Intel, Outer ring road) and this is becoming more and more unpleasant everyday. Lucky that I won't have to do this much longer.

I travel about 25km each way everyday. Not a great distance, but the traffic that I encounter acts like a tiny magnifying glass that makes this look like 100km. On Friday, I had a glimpse of the number of vehicles that probably ply in Bangalore at any time. There was a traffic jam on the outer ring road extending from Sharjapur road to probably Airport road. That is a distance of about 7km. And assuming an average density of about 10 vehicles for every 10m (main road + service lane inclusive), there were about 7000 vehicles stranded on the stretch of road from Sharjapur road to Airport road. I saw almost every vehicle that I could think of - right from tractors to the Chevys' to the Toyotas' to the good old Maruthis'. Not to mention the two wheelers because I saw too many for the first time then I guess.

I was stuck midway between Sharjapur road and office for about half an hour on the service lane (our 'clever' driver saw the traffic on the main road and took the service lane and hence I managed to reach that far). Looking out of the window, I saw some guy in a Mercedes Benz shouting at his chauffeur telling him to go fast when there was no way he could move. I just smiled to myself. This guy might be rich, but Bangalore places everyone on an equal footing.

A huge number of apartments are coming up along that stretch of Ring road and I am sure most of the people who will live in those apartments can't get their vehicles out of the apartment in peak hour traffic.

After a lot of struggle, our driver managed to reach a location on the ring road about 1km from office at 10AM (I had left home at 8). It seemed like we would be stranded there for quite some time. So everyone in the shuttle walked the remaining distance to office - Not the most pleasant thing to do, but probably the best of the available choices.

When you add the indirect costs imposed by these infrastructural hazards to a business, is Bangalore still a economically better option than other places?

First post nothing more

Its been a long while since I decided that I must start blogging (more than 2 years infact). Initially it was because I read quite a few blogs and felt inspired to write something (well if u wanna believe that). But the sort of lazy guy that I am, it was just not possible. Anyways I have made a start now and hope to keep it going from now.